Privacy Policy

1. Introduction

This Privacy Policy governs the collection, processing, and use of personal data by kioswd (referred to as "we," "us," or "our"), operating the online betting platform at kioswd.cam. This policy applies to all users ("you" or "your") who access or use our services, including sports betting, live casino games, slot games, and togel (Indonesia's traditional numbers lottery).

By creating an account and using kioswd services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our platform immediately.

2. Information We Collect

kioswd collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a kioswd account, you voluntarily provide us with the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e-KTP number, passport number)
• Contact Information: Email address, phone number, residential address, city, postal code
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), payment transaction history
• Verification Documents: Copies of government-issued photo ID, proof of address documents, payment method ownership verification

2.2 Information Collected Automatically

When you use the kioswd platform, we automatically collect certain technical and behavioral information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifier (IMEI, advertising ID)
• Connection Information: IP address, internet service provider, connection type (3G, 4G, Wi-Fi), approximate geographic location derived from IP address
• Usage Data: Pages visited, features accessed, time spent on pages, betting patterns, game preferences, deposit and withdrawal history, click-stream data, referral source
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies used to enhance user experience and analyze platform usage

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction status, payment method verification, fraud detection signals from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment partners
• Identity Verification Services: Age verification results, identity authentication data from KYC (Know Your Customer) service providers
• Marketing Partners: Referral source data, attribution information (if you arrived at kioswd through an affiliate or marketing campaign)

3. How We Use Your Information

kioswd uses the personal information we collect for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and betting transactions
• Verifying your identity and age (21+ requirement) in accordance with legal obligations
• Providing customer support via live chat, email, and WhatsApp
• Enabling access to sports betting, casino games, slots, and togel services

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, money laundering, and unauthorized access
• Monitoring for suspicious betting patterns, bonus abuse, and account security threats
• Enforcing our Terms & Conditions and investigating violations
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

3.3 Platform Improvement and Personalization

• Analyzing user behavior to improve platform design, functionality, and performance
• Personalizing your experience by recommending games, bets, and promotions based on your preferences
• Conducting A/B testing to optimize user interface and features
• Developing new products and services tailored to the Indonesian market

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and special event announcements via email, SMS, or push notifications (with your consent)
• Providing updates on new games, features, and platform improvements
• Delivering transactional communications such as deposit confirmations, withdrawal notifications, and account alerts

3.5 Legal and Regulatory Compliance

• Responding to legal requests from law enforcement, regulatory authorities, or courts
• Maintaining records required by Indonesian gambling regulations and tax authorities
• Enforcing responsible gaming policies and self-exclusion programs
• Resolving disputes, investigating complaints, and protecting our legal rights

4. Legal Basis for Processing (GDPR and Indonesian Law)

kioswd processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing betting services, processing transactions)
• Legal Obligation: Processing is required to comply with Indonesian law, including age verification, AML/CTF regulations, and tax reporting
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

5. How We Share Your Information

kioswd does not sell your personal data to third parties. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers and Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other financial institutions that facilitate deposits and withdrawals
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and other software providers who deliver casino games, slots, and live dealer experiences
• KYC Verification Services: Third-party identity verification and age-check services that help us comply with regulatory requirements
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat, email management, and CRM platforms that enable us to provide 24/7 support

5.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Protect the rights, property, or safety of kioswd, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activities
• Enforce our Terms & Conditions or other agreements

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor, subject to the same privacy protections outlined in this policy.

6. Data Security

kioswd employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption
• Secure Storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems
• Password Protection: User passwords are hashed and salted using advanced cryptographic algorithms; we never store passwords in plain text
• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential risks
• Fraud Monitoring: Real-time fraud detection systems monitor transactions and account activities for suspicious behavior

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

7. Data Retention

kioswd retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account and for a reasonable period thereafter to comply with legal obligations
• Closed Accounts: After account closure, we retain certain information (transaction history, KYC documents) for up to 7 years to comply with Indonesian tax, AML, and regulatory requirements
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we do not contact you again
• Legal Disputes: If there is an ongoing investigation, dispute, or legal claim, relevant data may be retained until the matter is resolved

Once the retention period expires and there is no legal basis for continued storage, we securely delete or anonymize your personal data.

8. Your Privacy Rights

As a kioswd user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations
• Right to Restriction: You may request that we limit the processing of your data under certain circumstances
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected] with your account details and a description of your request. We will respond within 30 days.

9. Cookies and Tracking Technologies

kioswd uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Necessary for platform functionality, including login sessions, account security, and transaction processing
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with our platform and identify areas for improvement
• Functional Cookies: Remember your preferences, such as language settings, favorite games, and display options
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness (requires your consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality.

10. International Data Transfers

kioswd primarily operates within Indonesia and stores user data on servers located in secure facilities. However, some of our third-party service providers (such as cloud hosting, game providers, and analytics tools) may process data outside Indonesia. In such cases, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions confirming that the receiving country provides adequate data protection
• Certification under recognized data protection frameworks

11. Children's Privacy

kioswd services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete the information and close the account. Parents or guardians who believe their child has provided personal information to kioswd should contact us immediately at [email protected].

12. Changes to This Privacy Policy

kioswd reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via email, platform notification, or by posting a prominent notice on our website. The updated policy will include a revised "Last Updated" date. Continued use of kioswd services after changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the kioswd platform
• WhatsApp Support: +62 812-3456-7890 (available 24/7)

We are committed to resolving privacy concerns promptly and transparently. You also have the right to lodge a complaint with the relevant Indonesian data protection authority if you believe your privacy rights have been violated.